Dear City Clerk,

Charter Communications is committed to improving the overall experience for customers in your community and is delivering more value with new and existing products and services. This letter is to inform you about upcoming changes to our customers’ pricing and packaging.

Charter continues to add new HD channels at no additional cost; provide more than 10,000 On Demand choices, more than 1500 of them in HD. As customers continue to expand their TV viewing to alternate devices such as tablets, Charter offers downloadable channel apps that enable customers to use these devices for viewing and to access their DVRs remotely. Also, Charter TV and Internet customers can now access the Charter TV App, providing more than 100 live TV channels inside their home on their tablet or smartphone at no additional charge.

We work hard to manage our business expenses, however, at this time we find it necessary to make adjustments to our pricing that reflect cost changes in the marketplace. Upcoming customer statements will reflect adjustments made to pricing for customers in your community. Customers currently on promotional pricing will not see a change in this portion of their fee during the promotional period.

Adjustments effective with January 2014 statements: • Digital Home from $65.99 to $66.99 • For Legacy service offerings, Interactive Guide Services from $5.99 to $6.99 • For New Product Pricing offerings, Set-top box, including Interactive Guide Services from $5.99 to $6.99 • Latino View from $5.00 to $6.99 • Customers installing Charter TV service may elect to have outlets installed via a “wall fish” to hide wiring. A standard wall fish will be $31.50. For a non-standard (custom) wall fish, the standard wall fish charge applies for the first 60 minutes, and then the Hourly Labor Charge applies for each additional 15 minutes.

Adjustments effective with February 2014 statements: • Limited Basic from $11.51 to $12.69 • Expanded Service from $53.48 to $52.30 • Limited Basic & Expanded Service from $64.99 to $64.99

Questions and concerns about Charter’s rates should be directed at Charter or the State of Wisconsin Department of Financial Institutions, which now holds the Franchise Agreement with Charter statewide.